1. Information we collect

• Account and contact information: email address, account or profile details, and messages you send us.
• Photographs and generated files: images you upload or capture and resulting passport, visa or ID photographs.
• Orders and payments: order identifiers, credit balances, purchase status and receipt information. Payment providers handle card/payment credentials; we do not need to store your full payment-card number.
• Technical information: device, browser, app version, diagnostics, security and usage information needed to maintain the Service.
• Sign-in information: authentication identifiers supplied when you use email, Google or Apple sign-in, where available.

2. How we use information

We use the information to create and deliver photos; provide access to saved results; manage accounts, payments, credits and receipts; send verification codes and service emails; respond to support requests; prevent misuse; and maintain or improve the Service. Optional promotional messages, if offered, are subject to applicable consent and unsubscribe requirements.

3. Photographs and facial processing

To create document photos, SnapID may detect a face and assess position, framing, lighting and background. This is photo-formatting processing, not a promise of identity verification or government approval. Where your device supports biometric unlock, the device operating system manages that authentication; we do not need your fingerprint or device face-unlock template.

We do not sell your photographs or facial information to advertisers. Where technical providers process photos for us, they do so to help deliver or secure the Service, subject to appropriate contractual and security arrangements.

4. Storage, retention and deletion

• Original uploads and temporary processing files: kept only as long as reasonably necessary to process the requested photo and handle processing or delivery issues, then removed under our operational retention procedures.
• Generated photographs: may remain in your account so you can retrieve them; you may delete them through available account controls.
• Account information: held while your account is active, then deleted following a verified deletion request, except for information we must retain for a legitimate legal, security or accounting reason.
• Transaction and technical records: retained only for as long as required for applicable financial, legal, fraud-prevention, security or operational purposes. Backup copies may remain until the relevant backup retention cycle ends.

You can request deletion in the app (Profile → Security Settings → Delete Account, if available on your version) or through the SnapID account deletion page. You can also contact hello@snapid.app. Deleting an account includes associated personal data, subject to the limited retention exceptions described above.

5. Service providers and overseas processing

We use service providers only as needed to operate SnapID. Depending on how you use it, these may include AWS (hosting and storage), Resend (transactional email), Google/Firebase and Apple (sign-in or app services), and Stripe, Google Play and Apple (payments). Technical photo-processing and diagnostic providers may also process information on our behalf where enabled.

Information may be processed outside Singapore. Where required, we take steps to ensure overseas transfers receive protection consistent with applicable data-protection laws. We may disclose information when legally required or reasonably necessary to prevent fraud and protect the Service.

6. Your choices and rights

Subject to applicable law, you may request access to or correction of your personal data, withdraw consent where relevant, or ask us to delete your account and data. Withdrawal may affect our ability to provide certain features. We may need to verify your identity before fulfilling a request. Please contact hello@snapid.app.

If you choose to upload a child’s photograph, you must have parental responsibility or other legal authority to do so. SnapID is not intended for children under 13 to register independently.

7. Security

We use technical and organisational safeguards appropriate to the information we process, such as encrypted connections and restricted access. No online service is entirely risk-free. If a personal-data incident occurs, we will take steps and provide notifications where required by law.

8. Updates

We may update this policy as the Service changes. The current version is published at https://snapid.app/privacy-policy/ with its last-updated date. We will provide additional notice of material changes where required.

9. Privacy contact and company

For privacy questions, data requests or complaints, contact our privacy/data-protection contact at hello@snapid.app.